Frequently Asked Questions
What are your candles made from?
Our candles are handcrafted on the Gold Coast using premium soy wax, high-quality fragrance oils and our signature concrete vessels.
Why do your candles contain crystals?
Each candle is thoughtfully paired with crystals to complement the fragrance and create a beautiful, calming addition to your home.
How long do your candles burn?
Our 300ml candles provide approximately 50–60 hours of burn time when cared for correctly.
How long do your reed diffusers last?
Our 200ml reed diffusers provide long-lasting fragrance and typically last several months, depending on room conditions and how often the reeds are turned.
How can I get the best burn from my candle?
- Allow the wax to melt to the edge during the first burn.
- Trim the wick to approximately 5mm before each use.
- Never burn your candle for more than 4 hours at a time.
Do you ship Australia-wide?
Yes! We proudly ship Australia-wide.
We offer:
- Flat rate shipping of $12.95
- Free shipping on orders over $145
Are your products handmade?
Yes. Every K&B Candle Collection product is handcrafted on the Gold Coast with care and attention to detail.
Can I send your products as gifts?
Absolutely! Our candles and home fragrance products make beautiful gifts for birthdays, housewarmings, weddings and special occasions.